Privacy Policy.

Effective date: 27 July 2026

This Privacy Policy explains how Caragy handles personal data through its website, WhatsApp, telephone, email, payment and vehicle-service coordination activities.

1. Who is responsible for your data

Caragy is responsible for the personal data it collects and determines how it is used. Before public launch, Caragy’s registered legal entity name, trade-licence details and registered address must be added to this section.

2. Information we collect

• Identity and contact details, including your name, telephone number, email and address or service location.
• Vehicle information, including make, model, year, registration, VIN, mileage, condition and service history.
• Service information, including reported symptoms, booking details, diagnosis, quotations, approvals, invoices, warranty and complaint records.
• Photos, videos, voice notes and messages you send to us or that service providers create for your booking.
• Transaction information, including amount, payment status and payment reference. Complete card details are handled by the payment provider rather than stored by Caragy.
• Website and device information, including IP address, browser, device, pages visited, referral source and cookie or analytics data where used.
• Communications and customer-support records.

3. How we collect information

We collect information directly from you through WhatsApp, our website, telephone, email and payment journey. We may also receive information from the automotive service provider, collection or recovery partner, payment provider or a person authorised by you in connection with your request.

4. Why we use information

• To respond to enquiries and arrange, manage and complete the requested service.
• To identify a suitable service provider and share the information needed for diagnosis, quotation, collection, repair, payment and return.
• To record approvals, provide updates, issue invoices and administer warranty or complaint requests.
• To protect customers, vehicles, Caragy and service providers; prevent fraud; and maintain service records.
• To comply with legal, tax, accounting, regulatory and dispute-resolution obligations.
• To analyse and improve our website, operations, customer experience and marketing performance.
• To send offers or reminders where you have consented or where otherwise permitted by law. You may opt out at any time.

Depending on the activity, we process information because it is necessary to provide the service you requested, comply with law, pursue a legitimate business interest that does not override your rights, protect vital interests, establish or defend legal claims, or because you have provided consent.

5. Who receives information

We share only the information reasonably necessary with automotive service providers, parts suppliers when needed for identification or sourcing, collection and recovery providers, payment processors, website hosting and technology providers, analytics and communications providers, professional advisers, insurers, regulators and public authorities where required.

We do not sell your personal data. A recipient may act as an independent controller for its own legal or service obligations, and its privacy terms may also apply.

6. WhatsApp and third-party services

If you contact us through WhatsApp or use a payment link, map, social-media feature or other third-party service, that provider processes information under its own privacy policy. Please review the relevant provider’s terms before using the service.

7. International transfers

Some technology, communications, hosting or support providers may process data outside the UAE. Where personal data is transferred internationally, we take reasonable steps to use a lawful transfer mechanism and appropriate safeguards as required by applicable UAE data-protection law.

8. Retention

We keep personal data only for as long as reasonably necessary for the service, warranty, customer support, safety, accounting, legal and dispute purposes for which it was collected. Retention periods vary by record type. When information is no longer needed, we delete, anonymise or securely dispose of it unless law requires continued retention.

9. Security

We use reasonable administrative, technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

10. Your rights

Subject to applicable UAE law and permitted exceptions, you may ask us to confirm whether we process your data; obtain information or a copy; correct inaccurate data; request deletion or restriction; object to certain processing or automated decisions; request transfer of data where applicable; and withdraw consent without affecting earlier lawful processing.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal, accounting, safety, warranty or dispute purposes.

11. Cookies and analytics

Our website may use necessary cookies and, where enabled, analytics or advertising technologies to understand visits and measure campaigns. Non-essential cookies should be used only with the choices required by applicable law. You can control cookies through the website banner and your browser settings.

12. Children

Caragy’s services are intended for adults authorised to arrange work on a vehicle. We do not knowingly offer the service to children or intentionally collect their personal data.

13. Changes to this policy

We may update this policy to reflect changes to our practices, providers or legal requirements. The latest version will appear on this page with its effective date.

14. Contact and complaints

For privacy questions or requests, contact info@caragy.com or +971 56 979 5011. Please describe your request clearly. If you believe your concern has not been resolved, you may contact the competent UAE data-protection authority where applicable.

Launch note: Add Caragy’s registered legal entity name, trade-licence details, registered address and final privacy contact before public launch, and have this draft reviewed by a UAE-qualified lawyer.